Insurance Quality Parts
Tools & Resources

1. ARA Automotive Dismantler/Recycler Training

The following highly acclaimed online training courses are available and free to recyclers on the ARA Training Centre of Excellence website:

COURSE DESCRIPTION
AR101 - Dismantler Orientation The course contains four sections:
  • Environmental Processing (7 lessons)
  • Body Parts and Interior Dismantling (9 lessons)
  • Mechanical Parts Dismantling (11 lessons)
  • Work Orders, Storage and Cleaning, Sectioning and Shipping (4 lessons)
AR102 - Inventory Specialist The course contains nine lessons covering the following:
  • Understanding the 2012 ARA Parts Definition Standards
  • Understanding the ARA Damage Codes
  • Understanding and Identifying A, B, & C parts-grading
  • Understanding the Importance of good inventory management
AR104 - Collision Shop Relations The course contains four modules:
  • Understanding the Estimating Process
  • The Repair Workflow
  • Vehicle Advancements Impacting the Repair Process
  • Identifying and Communicating Secondary Damage
Visit training website

Training Video Samples

The following video clips are excerpts from the recycler training courses described above:

Introduction to inventory management

Assemblies vs. components

Units of damage

Parts grading guidelines (1)

Parts grading guidelines (2)

Example of damaged, improperly coded parts

2. Key Performance Indicators

Industry parts utilization forms one part of the Key Performance Indicators (KPI’s) that are used to measure collision shop adherence to alternate parts usage. 15% of the total 55% Estimatics score is assigned to Alternate Parts (aftermarket and recycled ).

KIP Measures KPI Weighting Repair Process Components Data Description
Overall Sub-weighting
Estimatics 55% 15% Initial estimate Sum of initial approved estimate divided by sum of original estimate plus all supplements
15% Repair to replace part count Total repaired parts divided by total replaced parts (excluding parts under $100) expressed as a percentage
15% Alternate parts Total of alternate parts (aftermarket and recycled, not OEM) divided by total parts amount (aftermarket, recycled, andOEM)
55% Normalized severity Measure of severity, adjusted for each supplier's unique work mix (see note below)(excluding ATS and PVRT)

3. Repair Process Map

A complex set of tasks lie between an accident and the completed repair. On the surface, it may appear straightforward. However, to satisfy the needs of consumers, insurers, and OEMs, requires a process. It will include activities that ensure cost control while achieving consumer satisfaction and retained brand loyalty. These tasks can only be achieved through a thorough and coordinated effort.

  • Efficient use of resources
  • Claims/repair cost control
  • Adherence to OEM standards
  • Quality product; a repair with a lifetime guarantee