Type Code(s) / Comment

Q: Rust
Q: Damaged (previously repaired) 
Q/C: Incorrect Vehicle Model
B: Shipping Damage
Q: Condition of lamps
C: Improper Grading (NIQ)
C: Wrong year but not disclosed
B: Challenges with remote recyclers meeting shipping times 
B: Time delays on getting parts. We can order a part first thing in the morning and they say it will be shipped out that day. 4 days later it shows up – cycle time killer
C/Q: Incorrect or damaged parts. Nothing worse than waiting the extra days for crap or incorrect parts. Wouldn’t it be great if they replied  on the APL with a photos of the part they have
Q: Pricing, hatches, box sides, quote for whole assembly, only need the shell or skin, makes OEM cheaper, including freight and trim time
Q: ¼ panel sections – miss cuts, even with a detailed map for them
Q: Poor quality/damaged parts sent out
Q/B: Repeated issues leaves us not wanting to deal with a supplier
B: Supplier won’t provide credits for parts returned
C: Parts not arriving in expected condition/too old for model year/not wanting to give refusals
C/Q: Our understanding of “Like New” or “As Described” is very different than auto recyclers’
C: The donor vehicle information is not being included in the invoice and we can no longer verify that the part came from a newer year vehicle or with less mileage and no VIN to verify compatibility.
C: Incorrect Parts
C/B: Not delivered on time (sometimes up to 2-3 days after the part has been ordered)
C/B: Recyclers picking up their returns in a timely manner
B: Not checking parts prior to shipping
C/B: Delayed deliveries 
C: No call backs when parts are not available
C/B: Missing/not delivered items on multiple part orders
B: Refunds on NIQ parts
C: Part listed in inventory but part is not in stock
Q: Used aftermarket parts shipped as LKQ
C/B: Arguing over repair costs
Q: Lack of QC to see parts are insurance quality
C: Late or no responses on parts locating system
C/B: Answering on parts system when they do not have part. Then purchase from other recycler, causing delays
Q/B: Sending defective part then arguing the fact that it worked
Q: Parts NIQ after waiting for parts to arrive
B: Pricing too low causing recycler not to be able to give repair time needed
B: Parts arriving incorrect
Q: Bad previous repairs
C: They don’t call back when they promised (ex: when we ask for pictures or VIN to cross reference)
or VIN# to cross reference)
Q: Bad parts sent resulting in increased cycle time
B: When we ask for photos, they send us the stock inventory photo from months ago when the part arrived, the condition of the part is rarely the same as when they first added it to their inventory
C: Poor parts grading
C: Delayed shipping to us, takes longer than OEM
B: Very small discount on parts 
B: Arrived damage and won’t pay the time required to fix it